CanadianSME Small Business Podcast

Why Busy Service Teams Still Lose Money"?

Episode Notes

Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. In this episode, we explore Professional Services Automation and how service-based businesses can simplify operations, gain real visibility, and improve profitability.

Our guest is Walter Perdigao, Co-Founder and VP of Services at CrossConcept, Inc. With decades of enterprise PSA experience, Walter shares practical insights on eliminating operational blind spots, strengthening project margins, and scaling service firms with clarity and control.

Key Highlights

1. Operational Blind Spots: How poor visibility into utilization and projects quietly erodes profitability.
    
2. Margin Improvement Without More Headcount: Practical process fixes that boost delivery and margins without new tools or staff.
    
3. Continuum PSA Platform: How running the business on one connected system improves visibility and resource management.
    
4. Scaling Sustainably: Enterprise-level lessons smaller service firms can apply to grow without chaos.
    
5. Leadership and Vision: How clarity, purpose, and simplified systems drive better decisions and long-term growth.

Special Thanks to Our Partners:

• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Google: https://www.google.ca/
• A1 Global College: https://a1globalcollege.ca/
• ADP Canada: https://www.adp.ca/en.aspx

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.